Refund & Cancellation Policy
Last updated: 09/03/2026
This Refund & Cancellation Policy explains how refunds and subscription cancellations are handled for services provided by Elkwood Studios, operated by Elkwood Ltd (Company No. 11295206).
This policy applies to services purchased through https://www.elkwoodstudios.com.
1. 30-Day Money-Back Guarantee
Elkwood offers a 30-day money-back guarantee for customers who purchase a website subscription.
The seven-day free trial happens before the first payment. If you cancel through Stripe before the trial ends, you will not be charged and no refund is needed.
If you are not satisfied with your website or our service within the first 30 days of your initial payment, you may request a full refund.
To request a refund, please contact:
Refund requests must be submitted within 30 days of the first payment. Once a refund request has been confirmed and approved, refunds will be issued within 30 days and processed through the original payment method where possible.
2. Subscription Cancellation
Customers may cancel their subscription at any time.
Subscriptions are managed through the Stripe customer portal, which can be accessed from the client area.
If you cancel your subscription:
- Your website will remain live until the end of the current billing cycle
- No further charges will be made after cancellation
- The website may be taken offline once the billing cycle ends
3. Refund Eligibility
Refunds are only available within the first 30 days of the initial payment.
Refunds are not available for:
- Payments made after the first 30 days
- Partial billing periods after the refund window has passed
- Services already cancelled after the refund window
4. Domain Management
Clients should retain ownership of their domain. Where Elkwood helps manage its connection:
- The domain can remain in the client’s own registrar account
- Elkwood can guide the client through repointing it to Elkwood hosting
Some domain registrars apply waiting periods to certain changes. Elkwood will provide reasonable guidance where possible.
5. Offboarding Support
If a client chooses to move away from Elkwood hosting, Elkwood will provide reasonable offboarding guidance.
Clients are responsible for completing the transfer with their chosen hosting provider.
6. Abuse of the Refund Policy
The 30-day refund policy is intended to ensure customer satisfaction.
Elkwood reserves the right to refuse refund requests where there is clear evidence of abuse of this policy.
7. Changes to This Policy
Elkwood may update this policy from time to time to reflect changes to our services, legal requirements, or operational practices.
When updates are made, the revised version will be published on the Elkwood Studios website with an updated revision date.
Where changes are significant, we may notify users through the website or by email.
Continued use of Elkwood services after changes have been published constitutes acceptance of the updated policy.
8. Contact
For questions regarding refunds or cancellations, please contact:
You may also wish to review our Terms of Service, Privacy Policy, Cookie Policy and Community Guidelines.